I then tried updating the mouse firmware again and it was at last successful !! I now have the dongle at version 1.7.58, and the mouse firmware at 1.9.85 Next, I restarted the laptop and tired initiaing USB Wireless receiver pairing,this failed twice and on the third attempt was sucessful. The update was successful for the receiver but then the mouse firmware failed, as before. I attempted to update the firmware on these new devices and it failed just as before.Īs a last resort, I installed iCue onto my work laptop (a HP Elitebook 840 G6) and plugged in the USB receiver and the mouse via USB Cable.

The only device showing available firmware updates was the new replacement RGB Harpoon mouse and its dongle (as suspected). I installed the very latest version of iCue, (3.26.95) and allowed the software to detect my iCue compatible devices (Harpoon mouse, K57 RGB Keyboard, H115i Cooler, Vengence RGB Pro RAM, and Lighting Node Core from ATX Case). I followed the previous instructions from corsair to uninstall iCue, and remove program folders, and registry entries and then I restarted. Have you tested the mouse on a different PC yet? I would reach out to Technical Support, as we can have the mouse replace if needed since it's covered by the 2-year warranty.I have news of my testing. Not even 3 days passed since delivery and there was also no option to get refund due to some policies through distributor and already sent it back for replacement, I am thinking not to even install icue and use mouse with default settings with Bluetooth Also I was unsuccessful to reset it because it is not turning on just dpi sensor blink once green that's all! I installed iCUE and updated the mouse and dongle firmware to 1.9.85 and I was designing something, I was rapidly changing dpi and suddenly it got turned off, I tried to reset it but when I switch on or connect to USB cable dpi sensor only flash blink once and then there is no response! It was like the mouse become as dummy! No working in all 3 modes, removed iCue too and restarted laptop nothing worked for me, laptop was not detecting the mouse. My case was worse! the day I got the Harpoon wireless mouse, I was very happy. That may be unrelated, but it still points to software trouble. Even unplugging the USB cable after charging made the driver crash Windows at one point. I'm positive it's a software issue because a hardware problem would show more regularly. Mouse bought in Spain by the way, if it's of any use. Hope Corsair solve this problem, mouse is super hard to use under this conditions. It's a firmware problem, I'm absolutely sure about it because my problems of double-click started just 5 seconds after I updated it and 5 seconds before I didn't have them. If you are under warranty and and do not wish to do anything that risks messing with that, which is understandable, then stop wasting your time here and get in touch with corsair, if they suspect there some software issues they can actually correct I am sure they will let you know before asking you to send the mouse back to them etc.Ībout the only thing software side they can do IMO is maybe tweak the debounce time which isn't really fixing the root cause of the issue. so why ever you are hear venting on other users simply trying to answer your questions instead starting the rma process directly with corsair I do not know. no one can give any other than anecdotal evidence of their own experience. I am not obsessed with anything I am however an electronics technician and and worked in the field for quite a few years and have been fixing my own stuff for 30 years or so, unless it costs more to fix than buy new which happens a lot more nowadays than when I was much younger and still fixing vcrs and crt tv.

Hey if on warranty I understand you do not want to break that however how am I suppose to know if your stuff is still under warranty? I'm not voiding the warranty on my mouse without proof from you. The sporadic nature of the issue makes me thing it isn't hardware related.

Corsair harpoon wireless test